FAQ’s

FREQUENTLY ASKED QUESTIONS

As with every type of job, people always have questions, so to anticipate any questions you may or may not have, here are the answers you have been looking for.

WHAT SERVICES DO YOU OFFER?

WASH & DRY

A wash with puppy-safe shampoo (or other suitable shampoo), blow dry, and cologne for a fresh-smelling pup.

Hygiene trim, paw-pad care (fur is trimmed from between the paw-pads), nail trimming, ear cleaning, washing, drying, and cologne.

Same as a Wash & Tidy with the addition of the fur being trimmed away from the dog’s nipples in preparation for the puppies to be able suckle easily.

Complete body clip using various blades and combs to your liking, hygiene trim, paw-pad care, nail trimming, washing, drying, and cologne.

Our De-Shed Treatment is specially designed for double-coated dogs to effectively remove loose fur and undercoat. The process includes extensive brushing, a dedicated de-shed shampoo wash to loosen excess fur, and high-velocity drying to blow out even more fur. We finish with another round of brushing and a spritz of doggy cologne, leaving your furry friend refreshed and your home fur-free!

Our extras include:

  • Flea Shampoo
  • Various Medicated Shampoos, including: Aloveen Oatmeal Shampoo; Malaseb Medicated; Pyohex Medicated; PAW: Nutriderm; & PAW: Mediderm Shampoos
  • Whitening shampoo (to help brighten your white pooch)
  • Specially formulated Oodle Shampoo to help keep your Cavoodle (or Labradoodle, Groodle etc) looking fluffy and curly.
  • Doggie Conditioner

WHAT ARE THE DIFFERENT DOG BREEDS AND SIZES?

SMALL (Up to 10kg): Bosten Terrier; Cavalier; Dachshund; Italian Greyhound; Jack Russell; Maltese;
Miniature Schnauzer; Miniature Spoodle; Moodle Bichon; Pomeranian; Pug; Scottish Terrier; Shih Tzu; Silky Terrier; Small Cavoodle; Small French Bulldog; Small Terrier; Toy poodle; West Highland Terrier

MEDIUM (11-25kg): Beagle; Bulldog; Mini Bull Terrier; Cavador; Large French Bulldog; Cocker Spaniel; Corgi; English Staffy; Japanese Spitz; Large Cavoodle; Mini Poodle; Small Cattle Dog; Small Kelpie; Small Shar Pei; Spoodle; Standard Schnauzer; Whippet

LARGE (26-45kg): Airdale; Australian Shephard; Belgian Sheepdog; Blue Heeler; Border Collie; Boxer; Bull Terrier; Chow Chow; Dalmatian; German Shorthaired Pointer; Giant Schnauzer; Golden Retriever; Greyhound; Husky; Labradoodle; Labrador; Large Cattle Dog; Kelpie; Large Shar Pei; Rough Collie; Samoyed; Small German Shephard;
Small Groodle; Small Rottweiler; Springer Spaniel; Standard Poodle

X LARGE (46kg+): Afghan Hound; Alaskan Malamute; Bernese Mountain Dog; Bouvier; Bull Mastiff; 
Deer Hound; Great Dane; Golden Wolfhound; Irish Wolfhound; Large German Shephard; Large Golden Retriever; Large Groodle; Large Labradoodle; Large Labrador; Large Rottweiler; Standard Poodle; Neapolitan Mastiff; Newfoundland; Old English Sheepdog; Rhodesian Ridgeback; Russian Wolfhound; St Bernard; Tibetan Mastiff

 

IF YOU’RE STILL UNSURE, JUST ASK

WHAT IS A DOUBLE COATED DOG?

Double Coated Dogs an under coat as well as their top outer coat. These dogs regulate their own temperature through their coats. In winter the under coat grows, while in summer they shed it. Because of this regulating body temperature, it is highly advisable NOT to cut their coats, instead, a De-Shed is done to remove the loose under fur. A de-shed should be done on a least once a year, however, some dogs may need a de-shed more often.

 

WHAT ARE SOME DOUBLE COATED BREEDS?

DOUBLE COATED BREEDS: Akita; Alaskan Malamute; Australian Shepherd; Beagle; Bernese Mountain Dog; Border Collie; Cairn Terrier; Chow Chow; Corgi; English Shepherd; Finnish Lapphund; German Shepherd; Golden Retriever; Havanese; Husky; Irish Wolfhound; Japanese Spitz; Labrador; Miniature Schnauzer; Newfoundland; 
Old English Sheepdog; Pomeranian; Samoyed; Scottish Terrier; Shetland Sheepdog; Shiba Inu; Shih Tzu;
The Great Pyrenees; Tibetan Mastiff; Yorkshire Terrier

OTHER FAQ's

HOW LONG DOES A GROOMING SESSION NORMALLY TAKE?

It is difficult to give an exact time frame, as each dog is different.

A basic wash and dry generally takes anything from 30 minutes to an hour, depending on the dog.

A Full Groom or De-shed will take between 1.5 hrs and 2 hrs, again, depending on the dog.

Yes.

We have found that anxious dogs is not all that uncommon. If a dog is getting stressed, the groomer will stop, gently hold the dog’s head and looking it in the eyes, comforts the dog and allows him/her to settle. Then we will continue the grooming process.

However, there are times where a dog may need some calming medication prior to a groom – if you are unsure about your dog’s anxiety, consult your vet.

We use some of the best brands of Dog Shampoos and Conditioners, mainly PETWAY. These are of a professional standard and are safe for all dog types.

We also carry a range of medicated shampoos which includes: Malaseb; Aloveen; Pyohex asl well as some PAW products.

Very rarely will a dog have an allergic reaction to a product. Should this happen, we stop using it immediately. 

Yes we do!

When you book with us, tell us you are a Pensioner and we will reduce the price for you.

Please beware that we may ask to see your Pensioner card to verify your discount at time of payment.

All payment methods are accepted, including:

  • PAYID
  • EFT
  • CREDIT CARD (now available – please note that an extra fee is added for this service)
  • CASH